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PAYMENT POLICY

Medical services are provided and billed by Trinity Family Healthcare. We participate in most all of the major health insurance plans in the region. Following are the health plans which we currently accept.

If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form that you can submit to your insurance company to instruct them to send reimbursements directly to you.

Please be aware that with any health plans, there may be deductibles and copayments for which you could be responsible.

HEALTH PLANS

  •  Aetna

  • Anthem Blue Cross Blue Shield

  • Bluegrass Family Health

  • Coventry Cares

  • Health Net Federal Services (Tricare North Standard)

  • Humana

  • Medicare

  • Kentucky Medicaid

  • United Healthcare

  • Wellcare

  • Passport Health

QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.

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How long will it take to get things settled with the insurance company?

Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.​

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​​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.

 

Can I pay my balance online?

Yes, you can pay your balance online.  Just log into your patient portal account below and you will have the ability to make a payment on your account!

 

 

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